Refund and Returns Policy
Returns and Refunds Policy for Outlaw Coffee Company
Thank you for choosing Outlaw Coffee Company. We are dedicated to ensuring the satisfaction of all our customers, both through our direct offerings of coffee products and our curated selection of accessory products provided through our trusted third-party partners. This policy details our returns and refunds process, distinguishing between products sold directly by us and those offered by third parties.
1. Returns for Coffee Products
Outlaw Coffee Company directly sells coffee products. For these items, you have [number of days, typically 30] days from the date of purchase to initiate a return, provided that:
- The product is unused and in its original condition.
- It is in the original packaging.
- You have proof of purchase (receipt or order confirmation).
Please note that due to their nature, we cannot accept returns of perishable goods such as coffee once it has been opened.
2. Returns for Accessory Products (Cups, Travel Mugs, etc.)
Accessory products, including cups and travel mugs, are sold through a partnership with a third-party provider. The return policy for these items may differ and is subject to the terms and conditions of our third-party partners. We encourage customers to review the third-party partner’s return policy, which can be found [link or method to access this information]. For convenience, we will assist you in facilitating returns for these products, but final returns and refunds are governed by the third-party’s policy.
3. Refunds
Upon receipt and inspection of a returned product, Outlaw Coffee Company will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days. This applies to direct coffee product sales.
For accessory products, the third-party provider will process refunds in accordance with their own policy. Outlaw Coffee Company will facilitate communication but is not responsible for the refund processing time of third-party products.
4. Shipping for Returns
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund for direct sales.
For returns to our third-party partners, please refer to their shipping and returns policy for details.
5. Contact Us
For questions regarding returns and refunds for coffee products sold directly by Outlaw Coffee Company, please contact us at admin@outlawcoffeecompany.com.
For assistance with returns, refunds, or questions regarding third-party accessory products, please contact us, and we will guide you through the process with our third-party partners.